SAI Digital is now a Concentrix CompanyOur Services
When You Need
You need commerce & CX operations services when
- Platform downtime directly impacts revenue and you need guaranteed 99.9% uptime with 24/7 monitoring
- You're expanding globally and need thousands of product images, localized content, and seasonal campaigns produced at scale
- Marketing execution is bottlenecked by manual CRM work, campaign deployment, and reporting
- You've implemented AI models but lack teams to maintain them in production and keep them accurate
- Internal teams are overwhelmed by operational tasks and can't focus on strategic initiatives
Our Commerce Operations Services
Commerce Operations
Platform monitoring, order management, catalog operations, and customer service with 99.9% uptime.
What you get:
- 24/7 platform monitoring and incident response with 99.9% uptime SLA
- Order management (processing, validation, fraud detection, fulfillment coordination, returns)
- Catalog and inventory operations (product data governance, SKU management, stock synchronization)
- Customer service operations (multi-channel support in 15+ languages, order inquiries, technical assistance)
- Fraud and trust management (fraud detection, payment verification, review moderation)
- Security patching, release management, and performance optimization
Creative Operations
Global content production, product photography, and localization at scale.
What you get:
- Product photography and videography at scale for thousands of SKUs
- Product content creation (descriptions, specifications, feature highlights)
- Multi-market localization across 15+ languages with cultural adaptation
- Brand compliance and quality assurance for every asset
- Campaign asset production (email templates, banners, social media, landing pages)
- Digital asset management to organize and distribute content globally
- Creative workflow management for efficient production
Marketing & AI Operations
Define your transformation roadmap, choose the right platform, and build organizational alignment
What you get:
- Digital commerce strategy aligned to your business goals and market position
- Platform selection with detailed build vs. buy recommendations
- Commerce maturity assessment showing current state and transformation roadmap
- Customer research and journey mapping to validate strategic decisions
- Organizational change management and training programs
- Innovation roadmaps evaluating AI, AR/VR, voice commerce, and emerging tech
Why Partners With Us for Commerce Operations
Commerce-Specialized Centers
1 Global Development Center dedicated exclusively to commerce operations. We understand order flows, inventory synchronization, and revenue operations.
SmartCX AI-Enhanced
Predictive monitoring catches platform issues before they impact customers. Fraud detection learns from 2M+ monthly transactions across clients.
We Built What We Run
Operations teams run platforms we built and maintain AI models we developed. No knowledge gaps. No vendor handoffs.
Enterprise-Proven
Toyota, Brother, Beauty Garage trust us with their commerce operations. 99.9% uptime track record across diverse platforms and industries.
How This Integrates
Strategy & Design
Experience designs and brand guidelines are operationalized through Creative Operations. Marketing strategies are executed through Marketing Operations.
Data & Analytics
AI Operations teams maintain models developed by our AI & Machine Learning services. Analytics inform operational decisions and optimizations.
Enterprise Technology
Commerce Operations runs platforms built by our Enterprise Technology teams. Design and operations are aligned from day one.
