Our Services

Platform Operations & Monitoring

Keep your commerce platform running 24/7/365 with proactive monitoring from our 7 APAC centers. SmartCX AI-powered predictive monitoring catches issues before customers notice, and our engineers respond to incidents within minutes, not hours.

• 24/7 platform monitoring and alerting
• Incident response and resolution
• Proactive performance optimization
• Security patching and release management

Order Management

Process orders end-to-end from validation through fulfillment coordination. Our teams handle order validation, payment verification with fraud detection, fulfillment routing, and exception management so orders never get stuck.

• Order processing and validation
• Payment verification and fraud detection
• Fulfillment coordination and tracking
• Returns, exchanges, and exception handling

Catalog & Inventory Operations

Maintain accurate product data and inventory synchronization across all channels. Product information stays current, inventory levels reflect reality, and customers never see items marked available when they're actually out of stock.

• Product data governance and quality control
• SKU and taxonomy management
• Real-time inventory synchronization
• Multi-channel catalog updates

Customer Service Operations

Provide commerce-specialized customer support in 15+ languages across email, chat, phone, and social channels. Our agents understand order inquiries, product questions, technical issues, and returns processes because they're trained specifically on commerce, not general customer service.

• Multi-channel support (email, chat, phone, social)
• Commerce-specific training on platforms and products
• Order inquiries and tracking assistance
• Technical troubleshooting and escalation

Fraud & Trust Management

Protect revenue and reputation with AI-powered fraud detection and trust operations. SmartCX models learn from 2M+ monthly transactions to catch fraud patterns early while minimizing false positives that frustrate legitimate customers.

• Real-time fraud detection and prevention
• Payment verification and validation
• Review moderation and fake review detection
• Chargeback management and prevention

Performance & Optimization

Continuously optimize platform performance, page speed, and conversion rates. Our teams monitor Core Web Vitals, identify bottlenecks, and implement improvements based on real customer behavior and SmartCX insights.

• Performance monitoring and optimization
• Page speed and Core Web Vitals tracking
• Conversion rate optimization
• A/B testing coordination and analysis