カスタマーエクスペリエンスの変革を加速

difference imgお客様のコマースエクスペリエンスをもっとインテリジェントにエンタープライズ企業向けのEコマースビジネスで10年以上の間に培った経験を活かし、SAIデジタルは、様々な状況を解決するための自社ソリューションを開発しました。

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お客様の声弊社のお客様が体験した数々の変革事例をご覧ください
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"SAIのプロ意識に大変感銘を受けました。サントリーの経営陣を代表して、SAIチームの素晴らしい仕事ぶりに感謝の意を表します。"

IT Manager

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"SAIデジタルとの戦略的パートナー関係を決めたのは、単純な契約関係というより、SAIが多い大型グローバルプロジェクトを遂行した経験を保有しており、企業型コマースクラウドプロジェクトを成功裏に終えた全面的なものです。"

SAP director, APAC

testiomonial

"Shopifyへの移行は、SAIデジタルのおかげで成功しました。フロントエンド開発およびUX/UI改善、一般的なEコマースの彼らの専門知識により、スムーズな移行ができました。"

 

The Dinner Ladies CMO

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"SAIデジタルは、優れた創造性とビジネス戦略と一致する統合マーケティング計画を策定し、顧客への参加と流通の販売において最高の記録を達成することができました。"

 

Product Manager

testiomonial

"当初、オフショア開発に対する不安はありましたが、SAIデジタルの専門知識とコミットメントのおかげで、最初から最後まですべてがスムーズに進みました。"

 

Head of IT and Systems

testiomonial

"SAIデジタルのアジャイル方式システムの実装のおかげで、期待どおりにプロジェクトを迅速に進めることができました。"

CEO

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読み終わるまで5分
次世代ECプラットフォーム構築:統合アーキテクチャとデータ基盤の戦略的展開
March 03, 2025

デジタルコマースの技術的転換点 

 

急成長企業におけるデジタルコマース基盤は、ビジネスの拡大に伴い技術的な転換点を迎えています。本分析では、Shopify Plusを基軸としたエンタープライズECプラットフォームの構築について、システム統合とデータ活用の観点から検証します。 

 

システム構成の現状と課題 

既存ECプラットフォームの技術的限界 

 

パフォーマンス指標における現状 

  • ピーク時トランザクション処理:毎秒1,000件以下 

  • ページ応答時間:平均4.5秒 

  • システム間連携の同期遅延:15分以上 

  • カスタマイズ対応:開発工数年間40%増加 

データアーキテクチャの構造的課題 

 

データ統合の現状 

  • 顧客データ分散:平均5システムでの管理 

  • リアルタイム分析:実質的に不可能 

  • パーソナライゼーション範囲:全顧客の20%未満 

  • クロスチャネルトラッキング:部分的な実装に留まる 

 

 

次世代アーキテクチャの要件定義 

システム統合要件 

 

基幹システム連携 

  • SAP ERPとのリアルタイムデータ同期 

  • 在庫/受注データの即時反映 

  • マスターデータの整合性確保 

  • APIベースの柔軟な拡張性 

 

グローバル展開対応 

  • マルチリージョン展開 

  • 現地法制度への適応 

  • 分散型システムアーキテクチャ 

  • 24/7運用体制の実現 

データ基盤要件 

 

統合データプラットフォーム 

  • リアルタイムデータ収集基盤 

  • クロスチャネル分析基盤 

  • 予測分析エンジン 

  • セキュアなデータガバナンス 

 

Shopify Plusによる技術的解決 

システムアーキテクチャの革新 

 

クラウドネイティブ基盤 

  • マイクロサービスアーキテクチャ採用 

  • コンテナベースの展開 

  • サーバーレスコンポーネントの活用 

  • CI/CDパイプラインの整備 

 

パフォーマンス最適化 

  • グローバルCDN活用 

  • データベースシャーディング 

  • キャッシュ戦略の高度化 

  • 負荷分散アーキテクチャ 

データ活用基盤の実装 

 

統合データプラットフォーム 

  • リアルタイムETL処理 

  • データレイク構築 

  • 機械学習パイプライン 

  • BI/アナリティクス基盤 

 

 

段階的移行戦略 

フェーズ1:システム評価(4-6週間) 

実施項目 

 

現行システム分析 

  1. 現行システム分析 
    a.パフォーマンス評価 
    b.ボトルネック特定 
    c.リスク評価 

  2. 移行要件定義 
    a.機能要件マッピング
    b.非機能要件定義
    c.統合要件特定 

フェーズ2:プロトタイプ検証(8-10週間) 

 

検証項目 

  • コアシステム連携 

  • パフォーマンステスト 

  • セキュリティ評価 

  • 運用プロセス検証 

フェーズ3:本番移行(12-16週間) 

 

実装手順 

  1. データ移行 

  1. システム統合 

  1. 運用体制確立 

  1. 段階的切り替え 

 

投資対効果分析 

システム最適化効果 

 

コスト効率化 

  • インフラコスト:30%削減 

  • 運用工数:40%削減 

  • 開発効率:65%向上 

 

パフォーマンス改善 

  • トランザクション処理:10倍以上 

  • レスポンス時間:75%改善 

  • システム連携:リアルタイム化 

ビジネスインパクト 

 

データ活用高度化 

  • 顧客分析精度:80%向上 

  • セグメント粒度:5倍以上 

  • キャンペーン効果:45%改善 

 

グローバル展開 

  • 展開期間:65%短縮 

  • 運用効率:55%向上 

  • コンプライアンス対応:工数75%削減 

 

技術的考察 

 

次世代ECプラットフォームの構築において、Shopify Plusは以下の観点で優位性を示しています: 

  1. クラウドネイティブアーキテクチャによる高い拡張性 

  1. APIファーストアプローチによる柔軟な統合 

  1. データドリブン基盤としての完成度 

  1. グローバル展開を見据えた技術基盤 

 

 

追加技術情報 

より詳細な技術仕様、アーキテクチャ設計、移行計画については、個別にご相談を承ります。

競争力を維持するために、企業はSpeedXSmart CommerceSmart LoyaltyなどのSAI Digitalのデジタルソリューションを活用すべきです。これらのソリューションは、CX戦略の最適化、業務の効率化、売上の向上を支援し、長期的な成長と成功を確実なものにします。 

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Loyalty
読み終わるまで5分
Make Your Digital Commerce more Intelligent with Smartcommerce
August 02, 2024

Transforming digital commerce with smartcommerce intelligent platform, providing brands with an AI accelerator to optimize touchpoints and drive sales. 

 

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Smart Commerce: Accelerate Your Digital Commerce with AI-Powered Intelligence 

In today's lightning-fast digital marketplace, e-commerce businesses face unprecedented challenges. Cart abandonment rates average 69.82%, while inventory inefficiencies cost retailers $1.1 trillion globally annually. These stark figures highlight the critical need for smarter, faster e-commerce solutions. 
 

Enter SmartCommerce, a suite of AI-powered modules designed to tackle these specific challenges head-on using best practices. Now available for businesses of all sizes, SmartCommerce is set to transform how online commerces operate, make decisions, and engage with customers. 

 

Commerce Evolution: From Transactional to Intelligent 

Traditional e-commerce systems, while functional, are increasingly falling short in today's dynamic digital environment. These systems often operate in silos, lacking the ability to quickly adapt to market changes or customer behaviours. They struggle with slow decision-making processes, an inability to personalize at scale, inefficient inventory management, and disconnected customer data across channels. 
 

AI is rapidly changing this landscape. By processing vast amounts of data in real-time, AI-driven systems can make instant decisions, predict trends, and create personalized experiences for each customer. This shift is not just about staying competitive; it's about thriving in an increasingly AI-dominated world. 
 

The need for speed and personalization in modern commerce cannot be overstated. Today's consumers expect instant gratification and tailored experiences. A study by Epsilon found that 80% of consumers are more likely to purchase when brands offer personalized experiences. SmartCommerce is designed to meet these expectations head-on. 

 

Unpacking SmartCommerce: Your AI-Powered Commerce Toolkit 

SmartCommerce is a comprehensive suite of AI modules designed to address specific e-commerce challenges. At its core, SmartCommerce uses advanced machine learning algorithms to analyze data, make predictions, and automate processes across your entire e-commerce operation. 
 

Let's dive into the key areas where SmartCommerce can transform your e-commerce business: 

 

1. Product Information Management and Content Creation 

SmartCommerce's AI analyzes customer behaviour to create targeted marketing campaigns, increasing relevance and engagement. The system continuously monitors market conditions and competitor pricing to suggest optimal price points and promotional strategies. 
 

AI-powered tools help generate product descriptions, blog posts, and social media content while tracking performance to inform future content strategies, supporting modern eCommerce needs. You'll gain insights from data across all your sales channels to make informed eCommerce business decisions. 
 

This module ensures that your product information is up-to-date, accurate, and optimized for search engines and customer engagement. By automating much of the content creation process, your team can focus on strategy and creativity rather than repetitive tasks. 

 

2. Customer Order Management and Fulfillment 

With SmartCommerce, you can forecast demand to optimize stock levels, reducing stockouts and overstock situations. The system automates order routing, picking, and packing to reduce errors and increase efficiency in eCommerce operations. 
 

AI-powered chatbots and automated return processes improve customer satisfaction while reducing support costs. You can predict future demand using historical data and market trends, ensuring you're always prepared to meet customer needs. 
 

This module streamlines your entire order fulfilment process, from when a customer orders to when it arrives at their doorstep. By optimizing each step of the journey, you can reduce costs, improve delivery times, and enhance customer satisfaction. 

 

3. Unlock Customer Retention and Engagement 

SmartCommerce automatically groups customers based on behaviour and preferences for more effective marketing. It helps create and manage loyalty programs that adapt to customer behaviour, encouraging repeat purchases. 
 

The system suggests relevant products to customers based on their browsing and purchase history, increasing average order value. Personalizing the shopping experience can build stronger customer relationships and increase their lifetime value. 
 

This module goes beyond simple segmentation to create truly personalized experiences for each customer. By understanding individual preferences and behaviours, you can tailor your marketing efforts, product recommendations, and website layout to each visitor. 

 

4. AI-Powered Browse Search and Discovery 

SmartCommerce's intelligent search functionality helps customers find exactly what they're looking for, even if they don't know the product name. The system understands natural language queries and can interpret context for more accurate results, making it a strong tool for smart commerce. 
 

Product discovery is enhanced through AI-driven recommendations that appear throughout the customer journey. Whether a customer is browsing category pages, viewing product details, or adding items to their cart, SmartCommerce ensures they're always presented with relevant suggestions. 
 

This module improves the customer experience and increases the chances of cross-selling and upselling, boosting average order value and overall revenue. 

 

5. Dynamic Pricing and Promotion Optimization for Products and Services 

Pricing can make or break a sale in today's competitive eCommerce landscape. SmartCommerce's dynamic pricing module uses AI to analyze market conditions, competitor prices, and customer behaviour to suggest optimal pricing strategies. 
 

The system can automatically adjust prices in real time based on various factors, ensuring you're always competitive while maximizing profitability. It also optimizes promotional strategies, suggesting the right discounts and offers to customers at the right time. 
 

This module eliminates the guesswork surrounding pricing and promotions, allowing you to make data-driven decisions that boost sales and protect your margins. 

 

6. Omnichannel Commerce Integration 

Modern customers expect a seamless experience across all touchpoints, whether shopping on your website, mobile app, or physical store. SmartCommerce's omnichannel integration module ensures consistency across all these eCommerce channels. 
 

Inventory levels, pricing, and customer data are synchronized in real time, allowing customers to start their journey on one channel and complete it on another without any hiccups. This module provides a unified view of customer behaviour across all channels, giving valuable insights into marketing and operational decisions. 
 

Creating a truly integrated omnichannel experience allows you to meet customers wherever they are and provide the convenience and flexibility they demand. 

 

7. Advanced Analytics and Reporting 

Data is the lifeblood of modern eCommerce, and SmartCommerce's advanced analytics module helps you make the most of it using smart commerce principles. The system provides deep insights into every aspect of your e-commerce operation, from customer behaviour to inventory turnover. 
 

Customizable dashboards allow you to track the KPIs that matter most to your business, while AI-powered predictive analytics help you anticipate future trends and challenges. The system can even suggest actionable insights, helping you make informed decisions quickly and aligning with e-commerce best practices. 
 

This module transforms raw data into a strategic asset, giving you the insights to stay ahead of the competition and drive your smart commerce forward. 

 

Why Smart Commerce 

SmartCommerce stands out from other e-commerce solutions for several reasons: 

 

  1. Seamless Integration: SmartCommerce is designed to work with your current systems, minimizing disruption to your operations. Whether using a popular eCommerce platform or a custom-built solution, SmartCommerce can integrate smoothly, enhancing your existing setup rather than replacing it. 
     

  2. Scalability: Whether you're a small startup or a large enterprise, SmartCommerce can scale to meet your needs. The system's modular nature means you can start with the features you need most and add more as your business grows. 
     

  3. Continuous Learning: The AI models powering SmartCommerce continuously learn and adapt, ensuring your e-commerce strategy stays ahead of market trends. As your business evolves and grows, so does the system's intelligence. 
     

  1. User-Friendly Interface: Despite its advanced capabilities, SmartCommerce boasts an intuitive interface that's easy for your team to learn and use. You can start seeing benefits quickly without a long and complicated onboarding process. 
     

  1. Comprehensive Solution: Unlike point solutions that address only one aspect of eCommerce, SmartCommerce offers a comprehensive suite of tools that work together seamlessly. This integrated approach ensures all aspects of your e-commerce operation are optimized and harmonious. 
     

  1. Data Security: With cyber threats rising, SmartCommerce prioritizes the security of your data and customers' information. The system employs state-of-the-art security measures to protect against data breaches and ensure compliance with data protection regulations. 

 

Getting Started with SmartCommerce 

Implementing SmartCommerce is a straightforward process designed to get you up and running quickly: 
 

  1. Initial Consultation: Our team will assess your current e-commerce setup and identify areas for improvement. We'll work with you to understand your specific challenges and goals. 
     

  1. Customized Implementation Plan: We'll create a tailored plan to integrate SmartCommerce modules into your existing systems based on our assessment. This plan will outline the integration process, timeline, and expected outcomes. 
     

  1. Integration and Testing: Our technical team will handle the integration process, ensuring everything works smoothly with your existing eCommerce infrastructure. We'll also conduct thorough testing to ensure all features function as expected. 
     

  1. Training and Support: We provide comprehensive training for your team to ensure they can make the most of SmartCommerce's features. Our support team can always answer questions and help you navigate any challenges. 
     

  1. Ongoing Optimization: Even after implementation, we continue to work with you to optimize your use of SmartCommerce. Regular check-ins and performance reviews help ensure you get the maximum benefit from the system. 

 

The Future of Digital Commerce with SmartCommerce - New Features 

As the e-commerce landscape continues to evolve, SmartCommerce is committed to staying at the forefront of innovation. Our developers and data scientists constantly work on new features and improvements to keep your business ahead of the curve. 
 

Some exciting developments on our roadmap include: 
 

  • Enhanced AI capabilities for even more accurate predictions and personalization 
     
  • Integration with emerging technologies like augmented reality for immersive shopping experiences 
     
  • Advanced fraud detection systems to protect your business and customers 
     
  • Expanded integrations with popular eCommerce marketing and CRM platforms 
     
  • New modules to address emerging e-commerce trends and challenges 
     

By choosing SmartCommerce, you're not just getting a solution for today's challenges – you're investing in a platform that will continue to evolve and grow with your business. 

 

Conclusion: Accelerate Your Digital Commerce Growth with SmartCommerce 

In today's competitive e-commerce landscape, businesses need every advantage. SmartCommerce provides the AI tools to optimize operations, personalize customer experiences, and drive growth. By addressing specific e-commerce challenges with targeted AI solutions, SmartCommerce helps businesses compete and thrive in the digital marketplace. 
 

From streamlining your product information management to enhancing customer engagement, from optimizing your pricing strategies to providing deep analytics insights, SmartCommerce offers a comprehensive solution for modern e-commerce challenges. 
 

The future of e-commerce is intelligent, personalized, and data-driven. With SmartCommerce, you can ensure your business is ready for the future. By harnessing the power of AI and machine learning, you can create shopping experiences that delight customers, optimize your operations for maximum efficiency, and make data-driven decisions that drive growth. 
 

Ready to accelerate your eCommerce growth with AI? We've got you covered. Contact us today for a personalized demo of SmartCommerce and discover how our intelligent eCommerce solution can transform your online business at the speed of commerce. 
 
 

Frequently Asked Questions about SmartCommerce 

What is SmartCommerce? 

SmartCommerce is an AI-powered commerce accelerator designed to help online brands optimize operations, improve customer experiences, and drive growth. It offers a suite of intelligent modules that cover various aspects of eCommerce, from product management to customer engagement. 

 

How does SmartCommerce use AI to improve eCommerce? 

SmartCommerce leverages artificial intelligence and machine learning algorithms to analyze vast data, make predictions, automate processes, and provide personalized experiences. This includes optimizing pricing, predicting inventory needs, and personalizing product recommendations. 

 

Can SmartCommerce integrate with my existing eCommerce platform? 

Yes, SmartCommerce is designed to integrate seamlessly with the most popular e-commerce platforms. Our team will work with you to ensure smooth integration with your existing systems, minimizing disruption to your operations. 

 

Is SmartCommerce suitable for small businesses? 

Absolutely. SmartCommerce is scalable and can be tailored to meet the needs of businesses of all sizes, from small startups to large enterprises. The platform's modular nature allows you to start with the features you need most and add more as your business grows. 

 

 

Blog
AI
読み終わるまで5分
SAI Digital Achieves SOC 2 Type 1 Certification
July 08, 2024

SAI Digital has achieved the SOC 2 Type 1 certification, reflecting our commitment to security, availability, confidentiality, processing integrity, and privacy. This certification underscores our dedication to providing our clients with the highest trust and assurance in our services. 

 

What is SOC 2 Type 1? 

 

The SOC 2 Type 1 certification, developed by the American Institute of CPAs (AICPA), is designed for service providers that handle customer data. It evaluates the effectiveness of an organization’s controls at a specific time, ensuring they meet the rigorous standards for security, availability, processing integrity, confidentiality, and privacy. 

 

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The Importance of SOC 2 Type 1 Certification 

 

Achieving SOC 2 Type 1 certification is crucial for our clients who trust us with their sensitive information. This certification ensures that our systems and processes are designed to safeguard data against unauthorized access, maintain the confidentiality and privacy of information, and provide the availability and integrity of our services. It assures our clients that SAI Digital adheres to industry-leading practices and that their data is safe with us. 

 

Our Journey to Certification 

 

Our journey towards SOC 2 Type 1 certification involved thoroughly examining our internal controls and processes by TÜV SÜD South Asia Private Limited, a respected independent auditor. The audit covered our enterprise eCommerce and marketing solution products and services, ensuring they met the SOC 2 criteria. 

 

The critical areas evaluated during the audit included: 

 

  • Control Environment: Our comprehensive policies and procedures support our clients’ outsourced processes. 

  • Risk Assessment: Our methods for identifying and managing risks associated with our services. 

  • Information Security: Measures to protect our network and data from threats. 

  • Logical Access: Processes to ensure only authorized personnel can access critical systems. 

  • Change Management: Our systematic approach to managing changes in IT infrastructure and applications. 

  • Data Backup: Regular backups to protect against data loss. 

  • Incident Management: Procedures for handling and resolving security incidents. 

  • Physical and Environmental Security: Safeguards to protect our physical premises and IT environment. 

 

What This Means for Our Clients 

 

With SOC 2 Type 1 certification, our clients can have greater confidence in our ability to protect their data. This achievement enhances our credibility and reinforces our commitment to maintaining the highest standards of security and privacy. 

 

Looking Ahead 

 

Our dedicated team’s efforts made this achievement possible. We also thank our clients for their continued trust and support. 

Please contact us for more information about our SOC 2 Type 1 certification and its implications for your business. 

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