SAI Digital is now a Concentrix CompanyOur Services
When You Need
You need strategic guidance and experience design when
- You're planning a commerce transformation but unsure which platform to choose or how to prioritize investments
- Your current commerce experience feels generic, outdated, or is losing conversions to competitors
- Marketing campaigns feel disconnected and you lack a cohesive strategy for customer acquisition and retention
- You're entering new markets or launching new business models and need a clear go-to-market approach
- Internal teams lack alignment on commerce priorities and you need organizational change management
Our Strategy & Design Services
Commerce Strategy & Consulting
Define your transformation roadmap, choose the right platform, and build organizational alignment
What you get:
- Digital commerce strategy aligned to your business goals and market position
- Platform selection with detailed build vs. buy recommendations
- Commerce maturity assessment showing current state and transformation roadmap
- Customer research and journey mapping to validate strategic decisions
- Organizational change management and training programs
- Innovation roadmaps evaluating AI, AR/VR, voice commerce, and emerging tech
Experience Design & Brand
Create commerce experiences that convert by removing friction at every touchpoint.
What you get:
- Brand strategy and identity that differentiates you in crowded markets
- UX/UI design optimized for conversion and customer satisfaction
- Product page, checkout, and cart designs proven to reduce abandonment
- Content strategy that tells your story while driving action
- Design systems that scale across multiple brands and markets
- Mobile-first, accessible designs (WCAG AA compliant) that work for everyone
Marketing Strategy & Planning
Build integrated marketing strategies that acquire, engage, and retain customers profitably.
What you get:
- Go-to-market strategy defining positioning, messaging, and market entry approach
- Channel strategy and budget allocation across paid, owned, and earned media
- Loyalty program design that drives retention and increases customer lifetime value
- Customer lifecycle design covering acquisition, engagement, conversion, and advocacy
- Campaign architecture for seasonal promotions, product launches, and always-on marketing
- Commerce-specific strategies for cart abandonment, browse abandonment, and post-purchase engagement
Why Partners With Us for Strategy & Design
Commerce-Specialized
15+ years focused exclusively on enterprise CX strategy. We understand product catalogs, checkout flows, inventory constraints, and revenue operations
Data-Informed Design
Our strategies and designs are informed by 2M+ monthly transactions. We know what works because we've measured it across hundreds of commerce successful implementations.
Integrated with Build & Run
Our strategists work directly with the engineers who will build your platform and the operations teams who will run it. No hand-offs to vendors who don't understand the vision.
Proven Methodologies
We've guided Toyota, Brother, Suntory, and other enterprises through complex commerce transformations. Our playbooks are battle-tested, not theoretical.
Services
How Strategy & Design Integrates
Strategy & Design is the first step in our Integrated Lifecycle Model (ILM). Here's how it connects to other capabilities:
Enterprise Technology
Platform selection and technical architecture decisions made during strategy phase directly inform Commerce Platform Implementation and Systems Integration work.
Data & Analytics
Marketing strategies and customer journey maps define the analytics requirements and KPIs we track through Business Intelligence and Advanced Analytics.
Digital Operations
Experience designs and brand guidelines are operationalized through Creative Operations for content production and Commerce Operations for customer service.
