Our Services

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Our Experience Design Capabilities

Brand Strategy & Identity

Define or refresh your brand for commerce differentiation. We help you articulate what makes you different and translate that into visual identity, messaging, and experiences that resonate with your target customers.

Brand positioning and messaging framework
Visual identity and design systems
Brand guidelines and governance
Multi-brand and white-label strategies

UX/UI Design

Design user experiences optimized for conversion, not just aesthetics. Every element from navigation to product pages to checkout is designed to remove friction and build confidence that leads to purchases.

User research and usability testing
Information architecture and navigation design
Wireframing and prototyping
High-fidelity UI design and visual design

Conversion Optimization

Reduce abandonment and increase average order value through data-driven design. We use SmartCX insights from 2M+ monthly transactions to design product pages, carts, and checkout flows proven to convert.

Product page optimization and merchandising
Cart and checkout flow optimization
Search and navigation enhancement
Personalization and recommendation design

Content Strategy

Tell your story in ways that drive action. Content strategy defines what to say, how to say it, and where to say it across every touchpoint from product descriptions to blog posts to customer service.

Content audit and gap analysis
Messaging framework and voice/tone guidelines
Content roadmap and editorial calendar
SEO, GEO, AEO and content optimization strategy

Design Systems & Scalability

Build design systems that scale across brands, markets, and channels. Reusable components, documented patterns, and clear guidelines ensure consistency while enabling rapid iteration and localization.

Component libraries and pattern systems
Design tokens and style guides
Multi-brand and white-label design systems
Localization and internationalization frameworks

Mobile-First & Accessible Design

Design for how customers actually shop. Mobile generates over 60% of commerce traffic, and accessibility isn't optional. We design mobile-first experiences that work beautifully on any device and comply with WCAG AA standards.

Responsive and mobile-first design
Progressive web app (PWA) design
Accessibility compliance (WCAG AA)
Cross-browser and cross-device testing

Why Partners With Us

Commerce-specialized

15+ years designing specifically for commerce, not generic websites. We understand product discovery, consideration, and purchase behaviors unique to e-commerce.

Data-informed decisions

SmartCX AI insights from 2M+ monthly transactions inform our designs. We know what works because we've measured it across hundreds of implementations.

Built for the platforms

Our designs are created by teams who know Shopify Plus, Salesforce Commerce Cloud, SAP Commerce, and Adobe Commerce intimately. No post-design surprises about what's technically feasible.

Maintained by operations

Designs are operationalized through our Creative Operations teams who produce content at scale while maintaining brand consistency globally.

Results You Can Expect

Design at Speed

Design sprints delivered in 2-4 weeks, full design systems in 6-8 weeks

Data-Proven Conversion

Conversion-optimized designs informed by 2M+ monthly transactions

Accessible by Default

Mobile-first and WCAG AA compliant experiences

Build-Ready Design

Seamless handoff to implementation with Concentrix TPS engineers

How This Integrates

Commerce Platform Implementation

Designs are built by the same Concentrix TPS engineers we collaborate with during design phase. No lost-in-translation moments between design and development.

Creative Operations

Brand guidelines and design systems are operationalized through Creative Operations for content production, localization, and asset management at scale.

Business Intelligence & Marketing Analytics

Design decisions are validated and optimized through A/B testing, heatmaps, and conversion analytics tracked by our BI teams.

Talk to us about
experience strategy