Delivery Director

Key responsibilities:

This position is responsible for ensuring successful delivery of mainly ecommerce & marketing automation projects with large enterprise clients (new and existing). The Delivery Director will lead a team of 10 - 15 project managers delivering technology projects including new implementations, upgrades, and change requests (new modules, training, workflow changes).

Job responsibilities include:

• Responsible for leading delivery of client projects from planning to execution and testing
• Participate in review of business requirement gathering, design and project plan
• Help manage project risk
• Interface with clients during projects including frequent onsite meetings
• As a customer escalation point, handle delicate client situations whilst carefully considering both the customer and the company’s viewpoint
• Manage internal and external expectations on all aspects of project
• Lead multiple projects of varying sizes at any given time
• Responsible for looking after a variety of clients across our global customer base
• Developing deep rooted relationship with existing and new customers
• Play an active role in client contract negotiations and sales opportunities
• Deliver the identified departmental goals around client satisfaction, revenue, team development
• Responsible for the quality of the services that the team provides and profitability of the projects.
• Responsible for the management of an experienced Project Managers team.
• Help build a solid team in long term
• Developing a progressive recruitment, induction, ongoing training and research system to ensure high-quality substance and a capabilities in the entire team
• Plan for optimum resource utilization and synchronize with HR for resource needs

Job requirements:

• Bachelor's Degree in Computer Science/Information Technology or equivalent
• At least 5 years in similar position and over 10 years in software development management position of software outsourcing company with proven track record.
• Proven experience managing managers and team of 100+ staffs with high performance, customer satisfaction and employee satisfaction.
• Proven ability for influencing stake holders and business leadership.
• Proven excellent servant leadership.
• Dare to take action and responsibility. Result-oriented.
• Excellent English.
• Excellent interpersonal skill, conflict resolution, people management, scope management, expectation management and risk management.
• Care for people, people development and organization development.
• Deep and wide knowledge and experience in software development best practices and processes with proven records.