Our Services

Data Annotations & Labeling

Training data prepared by commerce specialists who understand product taxonomies and customer behavior. Unlike generic outsourced labeling, our teams know commerce patterns that make or break model accuracy.

• Computer vision annotation for product images and visual search
• NLP labeling for reviews, sentiment analysis, and intent classification
• Commerce-specific tagging (categories, attributes, product matching)
• Quality assurance by domain experts who understand commerce

Custom AI Model Development

llocate marketing budget based on what actually drives commerce results. We analyze performance across paid search, social, display, email, content, and affiliates to recommend optimal mix and investment levels per channel.

• Channel mix optimization and budget allocation
• Paid media strategy (search, social, display, video)
• Owned media strategy (email, content, SEO)
• Earned media and partnership strateg

Customer Lifecycle Design

Tailored machine learning models for challenges SmartCX doesn't solve out-of-box. Built for production from day one with monitoring, versioning, and continuous improvement baked into the architecture.

• Demand forecasting models trained on your historical data
• Customer behavior and propensity models for your segments
• Custom recommendation engines beyond standard collaborative filtering
• Fraud detection algorithms tuned to your risk patterns

Generative AI Implementation

Large language models (LLMs) and conversational AI integrated into your commerce experience. Includes guardrails, quality controls, and human oversight to ensure brand consistency and accuracy..

• AI-powered customer service chatbots trained on your products and policies
• Product description generation at scale while maintaining brand voice
• Conversational commerce and guided selling for complex purchases
• AI content creation for marketing campaigns and merchandising

Computer Vision

Visual AI for product discovery, operations, and quality control. Automates categorization, enables visual search, and ensures quality across your commerce operations.

• Visual search and image recognition for product discovery
• Automated product categorization and taxonomy assignment
• Quality control and defect detection for photography and goods
• Smart attribute extraction from visual content

Natural Language Processing

Text analysis to extract insights from reviews, enable voice commerce, and power intelligent conversations. Understands customer intent even when phrased differently.

• Review analysis and sentiment scoring to identify improvements
• Voice commerce and voice search for hands-free shopping
• Chatbot intent recognition and dialogue management
• Customer feedback categorization and theme extraction

AI Strategy & Enablement

Strategic guidance to prioritize AI investments and build internal capabilities. Includes maturity assessments, use case prioritization, and team training for long-term success.

• AI maturity assessment and capability gap identification
• Use case prioritization with ROI modeling and feasibility analysis
• Build vs. buy vs. leverage SmartCX recommendations
• Team training and AI upskilling programs