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Case Study
LeadING Supermarket Retail Chain In Japan
Website UX/UI, On – site SEO optimization, Brand strategy, Online sales on brand site
Market
JAPAN
Business Model
B2C
Challenge
Legacy eCommerce solution and user experience
Pandemic shifting customers online
Lack of scalability
Competition from local supermarkets
No online marketing or promotions
Solution
SAP Marketing Cloud Solution
Personalised and targeted promotions for customers
Qualtrics Experience Management to capture ‘eXperience’ data and actionable insights
Designed for global scalability
Case study
#1 B2B BEAUTY PRODUCT SUPPLIER IN JAPAN
Brand Strategy, UX/UI, Content Management
Market
Global
Business Model
B2C
Challenge
Low traffic to eCommerce site due to weak integration with various 3rd party marketing agencies and no processes.
Create an integrated approach to their marketing activities.
Solution
Migrate the agency work on to Hybris marketing, to allow the customer to have ultimate control over marketing activities with highly-optimized results.
Execute commerce and marketing strategies focusing on their two online sites.
Set-up Omni-channel processes and flows: BG express.
Case study
LARGEST MACHINE TOOL BUILDER IN THE UNITED STATES
Brand strategy development, Brand launch marketing strategy and further execution, On-site SEO optimization, Website UX/UI design development and implementation.
Market
Global
Business Model
B2B2C
Challenge
No ownership of customer data
No visibility into distributor operations
Legacy B2B parts ordering system
Website useability and searchability needed a redesign
B2B dealers needed an easier way to do business
Solution
Implement SAP B2B2C eCommerce (distributors and end customers experience)
Machine Parts Serial Smart Search
Integration to SAP ERP
Customize order routing to selected dealer
Client owns customer & sales data and it becomes their new currency
Case study
PREMIER SUPPLIER OF HEALTH SUPPLEMENTS
New platform selection & implementation, Omni-channel process set-up, Marketing strategy development & execution
Market
Singapore
Business Model
B2C
Challenge
Improve the quality of leads generated
Unify database to improve the user experience for customers across all markets
Solution
Create a responsive design on a centralized platform to support personalized site roll out for different markets.
Implement & execute the end-to-end marketing management including Order management, fulfilment and promotion and bundles.
Case study
Leading Global Mining Operation Technology & Services Provider
Platform concept development & building, UX/UI design development & implementation
Market
Global
Business Model
B2B
Challenge
Legacy eCommerce solution and user experience
Lack of scalability & competition from parts manufacturers
No online marketing or promotions
Manual customer support process
Challenge
SAP B2B Cloud Commerce
B2B functions with B2C ease of use
Field sales platform with global scalability
Custom search by machine serial number
Online customer support ticketing