Toyota Malaysia

Client Challenge

  • Low customer engagement (pre- and post-sales)
  • Fragmented customer data
  • Legacy CRM platform
  • No transparency into customer journey

Our Solution

  • Online Service Bookings: mobile app & website
  • New and Used vehicle enquiry lead management
  • Vehicle Management and Upgrades
  • Roadside Assistance bookings
  • Insurance renewals
  • Test drive bookings
  • Customer support tickets
  • Trade enquiries

Suntory – Brands Health Foods

Client Challenge

  • Four regions across Southeast Asia using different ecom platforms
  • Customers needed a better ecommerce experience
  • Lack of management visibility and manual report creation
  • Deployment to 4x countries, 4x languages and 4x currencies: English, Thai, Mandarin, Cantonese

Our Solution

  • One platform for both B2C and B2B2C ecommerce
  • Simplified platform with reduction in support costs
  • Auto Replenishment​ leading to increase in repeat customers
  • Promotions & Campaigns​ specific to each region

Edwin

Client Challenge

  • B2C and B2B denim fashion brand in based in Los Angeles, USA.
  • Assess the legacy ecommerce platform and retail marketing strategy
  • Created an ecommerce strategy and engaging marketing plan
  • Increase revenues across social and ecommerce

Our Solution

  • Replatform the ecommerce site to Shopify
  • Leverage the power of social commerce to drive traffic & revenue
  • Allow Edwin to manage all retail channels from one dashboard & connect to external marketing tools
  • Deliver an engaging ecommerce experience
  • Boost online sales and better management of advertising spend

HAAS Parts

Client Challenge

  • No ownership of customer data
  • No visibility into distributor operations
  • Legacy B2B parts ordering system
  • Website useability and searchability needed a redesign
  • B2B dealers needed an easier way to do business

Our Solution

  • Implement SAP B2B2C Ecommerce
  • Consistent experience for Distributors and end customers
  • Machine Parts Serial smart search
  • Integration to SAP ERP
  • Customized order routing to selected dealer
  • HAAS owns customer & sales data
  • Customer data becomes their new currency

SprayParts USA

Client Challenge

  • Losing customers to competition
  • No ownership of customer data
  • No visibility into distributor operations
  • Outdated UI/UX & poor customer
    experience
  • B2B Dealer portal not functioning well

Our Solution

  • B2B2C Solution using SAP Commerce
  • Full UI and UX website redesign
  • Distributors fulfill end customer orders
  • Manufacturer can drop-ship if dealer out of stock

Global Mining Manufacturer

Client Challenge

  • Legacy eCommerce solution and user experience
  • Lack of scalability
  • Competition from parts manufacturers
  • No online marketing or promotions
  • Manual customer support proces

Our Solution

  • SAP B2B Cloud Commerce
  • B2B functions with B2C ease of use
  • Field Sales platform
  • Global scalability
  • Custom search by machine serial number
  • Online customer support ticketing

Essilor Australia

Client Challenge

  • Essilor Optometrist partners lacked an online presence
  • Customers unable to order prescription glasses online
  • Manual process between optometrists and international manufacturer
  • No centralised customer data repository

Our Solution

  • B2B2C ecommerce solution linking optometrists to customers
  • Seamless order routing to Essilor manufacturing facility
  • Optometrists can set own pricing
  • Micro-sites for each optometrist
  • Branding and Digital marketing
  • Order Management portal
  • Customer Data Management

Beisia Supermarket. Japan

Client Challenge

  • Legacy eCommerce solution and user experience
  • Pandemic shifting customers online
  • Lack of scalability
  • Competition from local supermarkets
  • No online marketing or promotions

Our Solution

  • SAP Marketing Cloud Solution
  • Personalised and targeted promotions for customers
  • Qualtrics Experience Management to capture ‘eXperience’ data and actionable insights
  • Designed for global scalability

Enterprise ability. Boutique agility.

SAI Digital has helped businesses all over APAC grow their digital commerce.

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