Client Challenge
- Low customer engagement (pre- and post-sales)
- Fragmented customer data
- Legacy CRM platform
- No transparency into customer journey
Our Solution
- Online Service Bookings: mobile app & website
- New and Used vehicle enquiry lead management
- Vehicle Management and Upgrades
- Roadside Assistance bookings
- Insurance renewals
- Test drive bookings
- Customer support tickets
- Trade enquiries
Suntory – Brands Health Foods
Client Challenge
- Four regions across Southeast Asia using different ecom platforms
- Customers needed a better ecommerce experience
- Lack of management visibility and manual report creation
- Deployment to 4x countries, 4x languages and 4x currencies: English, Thai, Mandarin, Cantonese
Our Solution
- One platform for both B2C and B2B2C ecommerce
- Simplified platform with reduction in support costs
- Auto Replenishment leading to increase in repeat customers
- Promotions & Campaigns specific to each region
Edwin
Client Challenge
- B2C and B2B denim fashion brand in based in Los Angeles, USA.
- Assess the legacy ecommerce platform and retail marketing strategy
- Created an ecommerce strategy and engaging marketing plan
- Increase revenues across social and ecommerce
Our Solution
- Replatform the ecommerce site to Shopify
- Leverage the power of social commerce to drive traffic & revenue
- Allow Edwin to manage all retail channels from one dashboard & connect to external marketing tools
- Deliver an engaging ecommerce experience
- Boost online sales and better management of advertising spend
HAAS Parts
Client Challenge
- No ownership of customer data
- No visibility into distributor operations
- Legacy B2B parts ordering system
- Website useability and searchability needed a redesign
- B2B dealers needed an easier way to do business
Our Solution
- Implement SAP B2B2C Ecommerce
- Consistent experience for Distributors and end customers
- Machine Parts Serial smart search
- Integration to SAP ERP
- Customized order routing to selected dealer
- HAAS owns customer & sales data
- Customer data becomes their new currency
SprayParts USA
Client Challenge
- Losing customers to competition
- No ownership of customer data
- No visibility into distributor operations
- Outdated UI/UX & poor customer
experience - B2B Dealer portal not functioning well
Our Solution
- B2B2C Solution using SAP Commerce
- Full UI and UX website redesign
- Distributors fulfill end customer orders
- Manufacturer can drop-ship if dealer out of stock
Global Mining Manufacturer
Client Challenge
- Legacy eCommerce solution and user experience
- Lack of scalability
- Competition from parts manufacturers
- No online marketing or promotions
- Manual customer support proces
Our Solution
- SAP B2B Cloud Commerce
- B2B functions with B2C ease of use
- Field Sales platform
- Global scalability
- Custom search by machine serial number
- Online customer support ticketing
Essilor Australia
Client Challenge
- Essilor Optometrist partners lacked an online presence
- Customers unable to order prescription glasses online
- Manual process between optometrists and international manufacturer
- No centralised customer data repository
Our Solution
- B2B2C ecommerce solution linking optometrists to customers
- Seamless order routing to Essilor manufacturing facility
- Optometrists can set own pricing
- Micro-sites for each optometrist
- Branding and Digital marketing
- Order Management portal
- Customer Data Management
Beisia Supermarket. Japan
Client Challenge
- Legacy eCommerce solution and user experience
- Pandemic shifting customers online
- Lack of scalability
- Competition from local supermarkets
- No online marketing or promotions
Our Solution
- SAP Marketing Cloud Solution
- Personalised and targeted promotions for customers
- Qualtrics Experience Management to capture ‘eXperience’ data and actionable insights
- Designed for global scalability
Enterprise ability. Boutique agility.
