UMW Toyota Malaysia

Client Challenge

  • Low customer engagement (pre- and post-sales)
  • Fragmented customer data
  • Legacy CRM platform
  • No transparency into customer journey

Our Solution

  • Online Service Bookings: mobile app & website
  • New and Used vehicle enquiry lead management
  • Vehicle Management and Upgrades
  • Roadside Assistance bookings
  • Insurance renewals
  • Test drive bookings
  • Customer support tickets
  • Trade enquiries

Suntory – Brands

Client Challenge

  • Four regions across Southeast Asia using different ecom platforms
  • Customers needed a better ecommerce experience
  • Lack of management visibility and manual report creation
  • Deployment to 4x countries, 4x languages and 4x currencies: English, Thai, Mandarin, Cantonese

Our Solution

  • One platform for both B2C and B2B2C ecommerce
  • Simplified platform with reduction in support costs
  • Auto Replenishment​ leading to increase in repeat customers
  • Promotions & Campaigns​ specific to each region

Edwin

Client Challenge

  • B2C and B2B denim fashion brand in based in Los Angeles, USA.
  • Assess the legacy ecommerce platform and retail marketing strategy
  • Created an ecommerce strategy and engaging marketing plan
  • Increase revenues across social and ecommerce

Our Solution

  • Replatform the ecommerce site to Shopify
  • Leverage the power of social commerce to drive traffic & revenue
  • Allow Edwin to manage all retail channels from one dashboard & connect to external marketing tools
  • Deliver an engaging ecommerce experience
  • Boost online sales and better management of advertising spend

HAAS Parts

Client Challenge

  • No ownership of customer data
  • No visibility into distributor operations
  • Legacy B2B parts ordering system
  • Website useability and searchability needed a redesign
  • B2B dealers needed an easier way to do business

Our Solution

  • Implement SAP B2B2C Ecommerce
  • Consistent experience for Distributors and end customers
  • Machine Parts Serial smart search
  • Integration to SAP ERP
  • Customized order routing to selected dealer
  • HAAS owns customer & sales data
  • Customer data becomes their new currency

Enterprise ability. Boutique agility.

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