SAP Service Cloud

The Customer Satisfaction Imperative:

 

It’s time to make your customers happy.

 

Whether via self-service, contact center or field service visits, your customers expect great service before, during and after their purchase.

 

Creating seamless service experiences and supporting your customers throughout the entire buying journey will help you differentiate from the competitors and drive revenue. It’s time to rethink customer service. It’s time to make your customers happy.

 

With SAP Service Cloud, your organization can give its customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey.

SAP Service Cloud Capabilities

Comprehensive Self-Service

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Give your customers flexible options to help them help themselves.

Customers appreciate easy and effective self-service that saves time and gives them the flexibility they need. Help your customers help themselves with self-service solutions from SAP Cloud Solutions. Give them easy access to product information, let them share and discuss experiences in communities and – if problems arise – allow them open service tickets online.

Pick the solution that works for you, or combine them for the complete package. The self-service offerings can be embedded in core SAP Cloud solutions for a fully integrated experience.

Omni-Channel Call Center

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Deliver personalized interactions through the channels your customers prefer.

When your customers have questions related to products, services, deliveries, invoicing or anything else, you need to make it easy for them to contact you. With SAP Service call center solutions, you can serve your customers via the channels they prefer. You can also give your service agents easy-to-use tools and access to relevant customer data to make service interactions smooth and personalized.

Proactive Field Service

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Delivering great service in the field means happy customers. Get it right with SAP Service Cloud.

Field service technicians are often your only representatives who set foot on a customer site, so it’s vital that the work they do and the information they communicate lives up to your brand promise.

With SAP Service Cloud field service solutions, you’ll get the right people to the right jobs, and they’ll arrive backed up by the right parts and knowledge to get the job done. Your customers get the results they want and your people get the tools they need to deliver a first-class service experience.

We are SAP Service Cloud Experts like no one else

Our experienced SAP Service Cloud team will assist you to create a platform providing you best tools to accelerate your customer satisfaction.

 

Integrated with SAP Commerce Cloud and adding our expertize in Digital Marketing, you have everything you need to enhance your Commerce experience, run your digital campaigns and start selling to your customers better.

Customer Service Strategy

We conduct requirements workshops to understand and adapt our solution to your business. The provides a strategic roadmap for your SAP Service Cloud platform, as well as clearly defined functional specifications, to offer the best experience to your customers.

Ecosystem Audit

We will analyze and review your actual ecosystem and make recommendations on improvements and process changes to get full potential of SAP Service Cloud.

Implementation Accelerator

By managing the end-to-end implementation, from design through to the delivery of your SAP Service Cloud Platform, we use Agile methodology to enhance our flexibility and will work with you with the help of a fully dedicated team. We also ensure the platform seamlessly Integrates to your existing ecosystem.

Training & Support

We can provide training for your team to get the best of your platform.

Our Process
1
Goals & Objectives Definition
2
Scope & Requirements Definition
3
Project & Team Setup
4
Ecosystem Audit
5
Business Process Audit
6
Implementation
7
Quality Control & Assurance
8
Performance Audit
9
UAT & Delivery
10
Maintenance & Support

MAKE YOUR CLIENTS HAPPY. CONTACT US

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Starter Packages

Quick Starter Package for Marketing

SAP Commerce Cloud

SAP Commerce Cloud

SAP Marketing Cloud

SAP Marketing Cloud
SAP Marketing Cloud

Digital Marketing

Digital Marketing & Consulting
SAP Sales Cloud
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