SAP Cloud Managed Services

The Quality of Service Imperative:


Reliable, Long Lasting and Reactive.


While the delivery of a great ecommerce platform is important, finding the right team to provide ongoing support services and help evolve your eCommerce platform should also be a key consideration. SAI Digital offers Managed Services to assist your business and ensure you have a skilled business and technical team ready to enhance your platform when the time is right.


We offer a range of packages that should fit most business needs or we can create a custom package to suit your business.


Each package provides complete 24/7 application monitoring aligned with ITIL industry Best Practice and online helpdesk. Also included are alerts, regular platform audits and access to SAP Hybris developers to fix issues and add enhancements.


As a value-added service, our team will also contact you when we feel there is an opportunity to enhance your platform and help you to get more customers with bigger baskets!

SAP Cloud Managed Services

24/7 Online Ticket System

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  • Submit a ticket anytime, via desktop or mobile
  • Tickets are routed to our managed services team for resolution
  • Support via email, telephone or video conference
Automated Monitoring Application

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  • Real-time application performance and capacity monitoring
  • Application response times
  • Cached and database monitoring
  • Physical memory monitoring
  • Network metrics
  • Process and thread profiling
  • Custom dashboards
  • Disk utilization and log file monitoring
Developer Assistance

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  • Add functionality where you need it!
  • Use our technical team for a limited number of hours to enhance your platform



Starter Packages

Quick Starter Package for Commerce & Marketing

SAP Marketing Cloud

SAP Marketing Cloud
SAP Marketing Cloud

SAP Commerce Cloud

SAP Commerce Cloud

Digital Marketing

Digital Marketing & Consulting
SAP Sales Cloud