Platform implementation

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Case Study

LeadING Supermarket Retail Chain In Japan

Website UX/UI, On – site SEO optimization, Brand strategy, Online sales on brand site

Market

JAPAN

Business Model

B2C

Challenge

Legacy eCommerce solution and user experience

​Pandemic shifting customers online​

Lack of scalability

​Competition from local supermarkets

​No online marketing or promotions

Solution

SAP Marketing Cloud Solution

​Personalised and targeted promotions for customers​

Qualtrics Experience Management to capture ‘eXperience’ data and actionable insights

​Designed for global scalability

Case study

#1 B2B BEAUTY PRODUCT SUPPLIER IN JAPAN

Brand Strategy, UX/UI, Content Management​

Market

Global

Business Model

B2C

Challenge

Low traffic to eCommerce site due to weak integration with various 3rd party marketing agencies and no processes.

Create an integrated approach to their marketing activities.

Solution

Migrate the agency work on to Hybris marketing, to allow the customer to have ultimate control over marketing activities with highly-optimized results.

Execute commerce and marketing strategies focusing on their two online sites.

Set-up Omni-channel processes and flows: BG express.

Case study

LARGEST MACHINE TOOL BUILDER IN THE UNITED STATES

Brand strategy development, Brand launch marketing strategy and further execution, On-site SEO optimization, Website UX/UI design development and implementation.

Market

Global

Business Model

B2B2C

Challenge

No ownership of customer data​

No visibility into distributor operations​

Legacy B2B parts ordering system

​Website useability and searchability needed a redesign​

B2B dealers needed an easier way to do business

Solution

Implement SAP B2B2C eCommerce (distributors and end customers​ experience)

Machine Parts Serial Smart Search​

Integration to SAP ERP

​Customize order routing to selected dealer​

Client owns customer & sales data​ and it becomes their new currency

Case study

PREMIER SUPPLIER OF HEALTH SUPPLEMENTS ​

New platform selection & implementation, Omni-channel process set-up, Marketing strategy development & execution

Market

Singapore

Business Model

B2C

Challenge

Improve the quality of leads generated

Unify database to improve the user experience for customers across all markets

Solution

Create a responsive design on a centralized platform to support personalized site roll out for different markets.​

Implement & execute the end-to-end marketing management including Order management, fulfilment and promotion and bundles.

Case study

Leading Global Mining Operation Technology & Services Provider

Platform concept development & building, UX/UI design development & implementation​

Market

Global

Business Model

B2B

Challenge

Legacy eCommerce solution and user experience​

Lack of scalability​ & competition from parts manufacturers​

No online marketing or promotions​

Manual customer support process

Challenge

SAP B2B Cloud Commerce

​B2B functions with B2C ease of use​

Field sales platform​ with global scalability

​Custom search by machine serial number​

Online customer support ticketing