What’s in the way of B2B digital transformation?
E-commerce organizations today face multiple challenges, but they all add up to an inability to deliver on customers’ expectations. Let’s look at some of the primary issues these businesses face.
SUPPLY CHAIN DISRUPTIONS HURT CUSTOMER EXPERIENCE
Broken supply chains were inevitable during an unforeseen global pandemic, of course, but now finding new ways of addressing this problem is critical for ongoing success. The reality is that frequent stock outages, insufficient product availability insights, or lengthy and inconsistent fulfillment and delivery timeframes will inevitably cause customers to seek out other options, leading to significantly increased churn and severe drops in revenue.