Salesforce CRM Consultant
Department
Technology
Role type
Fulltime
Work location
Viet Nam
Key responsibilities:
- Conduct discovery workshops with clients to gather requirements, perform “As-Is” and Fit/Gap analysis and align Salesforce technology’s offerings and capabilities to the client’s business needs
- Engage internal implementation teams on client requirements, solution design, build, testing and solution delivery
- Develop and deliver documentation deliverables across the project phases (BRD, FSD, Test cases, Training materials etc.)
- Conduct UAT, core user/end user training on implemented solutions
- Provide support in a pre-sale’s capacity (demos, proposals)
- Continually improve knowledge and expertise on Salesforce.com solutions
Job requirements:
- Minimum 3 years of Salesforce Experience
- some Salesforce Cloud Certifications on an associate level
- Good analysis, design thinking and critical skills
- Effective presentation and communication skills (written and oral)
- Excellent command of English communications skills (speaking, reading and writing). Must be able to communicate effectively and confidently with users, team members and management.
- Working experience and knowledge in the related IT field is expected for this position, preferably in: Consulting; Project Management; CRM; Cloud technologies
- Systems integration knowledge
- Highly motivated, resourceful and success oriented
- Able to work in a multi-discipline, multi-cultural and multi-geolocation team
- Client engagement experience across APAC region a plus