Managed Services Consultant



Role Type


Work Location


Your responsibilities:

  • Adhere to a daily schedule of Software Application Maintenance
  • General support hours are 9AM-6PM JST. The candidate will have to be flexible to provide support on weekends and after-hours when customers require assistance.
  • Ensuring a quick response time by staying on top of your assigned tickets.
  • Work as bridge between customers in Japan and offshore teams
  • Completing essential follow-up documentation after each interaction.
  • Lead the meetings (cadence meetings and ad-hoc meetings) with customers
  • Engaging in human conversations with Customer to identify and resolve issues
  • Taking care deeply about supporting people and enjoy having genuine human conversations.
  • Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.

Job requirements:

  • 3+ years of experience Customer Service with SAAS & Cloud Software solutions in Japan
  • Knowledge of Software Application Maintenance cycle
  • Knowledge of ecommerce and customer experience applications and platform will be plus
  • Bilingual (Native in Japanese & English at business level or above)
  • Have strong reading, writing and communication skills in Japanese & English.
  • Able to provide verbal and written support in Japanese & English.
  • Experience in working with global teams.
  • Excellent relationship, conversation, and influence skills
  • Have appropriate remote work set-up – such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location.
  • Be proficient with technology.
  • Be committed to continuous growth and learning.
  • You understand that every challenge is an opportunity, and you get excited about learning new things.
  • Owning your own development through reflection, reviewing past interactions, and preparing to discuss growth opportunities with your manager in regular 1:1 meeting.

Love Working With Us?