Functional Consultant



Role type


Work location

Viet Nam

Key responsibilities:

  • Assist clients in the selection, implementation, and support of CRM (Customer Relationship Management)
  • Lead multiple projects or lead to implement new functionalities and improve existing functionalities including articulating, analyzing requirements, and translating them into effective solutions
  • Define and execute the unit test, integration test, and regression test scripts to validate key end-to-end business scenarios and troubleshoot complex functional issues/bugs identified during implementation testing, and post-Go Live Support
  • Ensures consistent, timely, and effective communications with internal and external stakeholders
  • Keep track of customer satisfaction

Job requirements:

  • Knowledge and experience in implementation planning, fit analysis, configuration, testing, rollout, and post-implementation support
  • Experience in leading requirements workshops, designing Solution Blueprints and getting Customer sign offs on deliverables
  • Experience in working with teams to prioritize work and drive system solutions by clearly articulating business needs
  • Working Experience in any CRM or Marketing Cloud .etc
  • Experience both with Project & Production Support knowledge
  • Should have good experience / strong domain knowledge in the CRM area
  • Strong understanding of business processes behind customer programs

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